- How do I book a court?
- Open the club page, pick a date and a slot, and confirm. You will get a WhatsApp or email confirmation with the club address and the slot time.
- How does split-pay work?
- After you pick a slot, choose Split with players on the payment step. The court fee is divided by the number of players in whole rupees, with any rounding remainder on the organiser. Players you invite, or who take an open seat, each get a request for their own share and pay it the usual way: JazzCash, Easypaisa, Raast, or cash at the club desk. The court is confirmed once the organiser's share clears; the other shares are due before the cut-off shown on the booking, which you choose.
- Who can see who has paid?
- You and the other players see each share as Paid or Owes, and the club desk sees the same on the booking. You can remind a player from the booking, and the club desk can take a share in cash at the court. Players who keep their profile private show as a first name with no photo.
- What happens if one of my four does not pay?
- Their seat is released to Open games at the cut-off and someone at your level can take it. You are never charged for another person's share.
- How do I find a fourth?
- Open a seat on your booking and it appears in Open games for players at a matching level. You can also invite friends directly by phone number.
- How do I cancel?
- From My bookings, choose Cancel. Free cancellation up to 6 hours before the slot by default; each club can set its own window and it is shown before you pay. See the refunds page for details.
- When do I get a refund?
- Refunds go back to the method you paid with. Wallet refunds usually land the same day; card refunds can take up to 7 business days depending on your bank.
- What is my level and how is it worked out?
- Your level is a rating from 0.0 to 7.0 that moves after every recorded match, weighted by who you played and the result. It uses the Glicko-2 method, so a new player's rating moves quickly and settles as you play more.
- Can I hide my profile?
- Yes. Privacy settings let you hide your profile, your photo and your match history from anyone you have not played with. Women's privacy controls are shown during sign-up and always available under My privacy.
- How do I export or delete my data?
- From your account, choose Export to download everything we hold, or Delete to remove your account. Deletion completes within 30 days.
- I have a problem with a booking. Who do I contact?
- For court, price or refund questions contact the club first; their number is on your booking. For app problems, email [email protected].
Still stuck? [email protected]