- How do I book a court?
- Open the club page, pick a date and a slot, and confirm. You will get a WhatsApp or email confirmation with the club address and the slot time.
- How does split-pay work?
- When you book, choose split-pay and add your three players by phone number. Each gets a payment link for their share. The court is confirmed once the organiser's share clears; the other shares are due before the cut-off shown on the booking.
- What happens if one of my four does not pay?
- Their seat is released to the waitlist at the cut-off and someone at your level can take it. You are never charged for another person's share.
- How do I find a fourth?
- Open a seat on your booking and it appears in Open games for players at a matching level. You can also invite friends directly by phone number.
- How do I cancel?
- From My bookings, choose Cancel. Free cancellation up to 6 hours before the slot by default; each club can set its own window and it is shown before you pay. See the refunds page for details.
- When do I get a refund?
- Refunds go back to the method you paid with. Wallet refunds usually land the same day; card refunds can take up to 7 business days depending on your bank.
- What is my level and how is it worked out?
- Your level is a rating from 0.0 to 7.0 that moves after every recorded match, weighted by who you played and the result. It uses the Glicko-2 method, so a new player's rating moves quickly and settles as you play more.
- Can I hide my profile?
- Yes. Privacy settings let you hide your profile, your photo and your match history from anyone you have not played with. Women's privacy controls are shown during sign-up and always available under My privacy.
- How do I export or delete my data?
- From your account, choose Export to download everything we hold, or Delete to remove your account. Deletion completes within 30 days.
- I have a problem with a booking. Who do I contact?
- For court, price or refund questions contact the club first; their number is on your booking. For app problems, email [email protected].
Still stuck? [email protected]