Cancelling a booking
- Up to 6 hours before the slot: free. Everyone who paid is refunded in full and the slot goes to the waitlist.
- Inside 6 hours: the organiser's share is retained by the club. Any other paid shares are refunded in full.
- No-show: the booking is retained in full. It is recorded on the organiser's profile but does not affect the level rating.
- Cancelled by the club (weather, maintenance, double booking): full refund to everyone, every time.
Split-pay shares
Each share is a separate payment. If a share is unpaid at the cut-off the seat is released to the waitlist and nobody else is charged for it. If a paid player cannot come, they can hand their seat to a friend or to the waitlist up to the cancellation window and are refunded.
Open seats
A player who joins an open seat is under the same rules as the organiser: free cancellation up to 6 hours before, retained inside that.
How refunds arrive
Refunds return to the method used. Wallet refunds (JazzCash, Easypaisa) usually land the same day. Raast refunds are same day. Card refunds can take up to 7 business days depending on the issuing bank. Feera does not hold the money; the club or the payment provider issues the refund and we show its status on your booking.
Disputes
If you believe a charge is wrong, contact the club first using the number on your booking. If it is not resolved in 3 business days, email us with the booking reference and we will step in.